Here’s a Shipping and Delivery page for Neonated, your e-commerce website selling custom neon signs:
Shipping and Delivery Policy
Effective Date: 14-10-2024
At Neonated, we are committed to ensuring that your custom neon signs are delivered to you efficiently and securely. Please review our Shipping and Delivery Policy below for detailed information about how we handle shipping, delivery times, and related procedures.
1. Processing Time
All of our neon signs are custom-made to order. The processing time for custom signs typically takes between 3 and 5 business days depending on the complexity of your order and current production volumes.
- Orders placed on weekends or public holidays will begin processing on the next business day.
- After your order has been processed and completed, we will send you an email notification with your shipping details and tracking information.
2. Shipping Methods and Fees
We offer the following shipping options to accommodate our customers’ needs:
a) Domestic Shipping
We provide shipping within [Country]. Shipping fees will be calculated at checkout based on the size and weight of your order and your shipping destination.
- Standard Shipping: Delivery within 3 to 5 business days after dispatch.
- Express Shipping: Delivery within 3 to 5 business days after dispatch.
b) International Shipping
We ship custom neon signs worldwide. International shipping fees will vary depending on the destination country, the size and weight of your package, and the chosen shipping method.
- Standard International Shipping: Delivery within 3 to 5 business days after dispatch.
- Express International Shipping: Delivery within 3 to 5 business days after dispatch.
Note: International orders may be subject to customs duties, taxes, or additional fees upon arrival in the destination country. These charges are the responsibility of the customer, and Neonated is not responsible for any additional costs incurred.
3. Delivery Times
Delivery times are estimates and may vary depending on your location and external factors, such as carrier delays or customs processing for international shipments. Once your order has been shipped, you will receive tracking information to monitor the status of your delivery.
Please note the following:
- We are not responsible for delays caused by shipping carriers or customs processing.
- Delivery may be delayed due to unforeseen circumstances such as extreme weather, strikes, or other force majeure events.
4. Order Tracking
Once your custom neon sign is shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to track the progress of your order on the carrier’s website.
5. Shipping Restrictions
- We do not ship to P.O. boxes or APO/FPO addresses.
- Some remote areas may incur additional shipping fees or longer delivery times. If this applies to your location, we will notify you before processing your order.
6. Risk of Loss
Once your order is handed over to the shipping carrier, the risk of loss or damage passes to you. We carefully package all of our products to ensure they arrive in perfect condition, but we recommend inspecting your package upon arrival. If your package arrives damaged, please notify us immediately.
7. Lost or Stolen Packages
If your tracking information indicates that your package was delivered, but you have not received it:
- First, check with neighbors or other members of your household to ensure the package wasn’t received by someone else.
- Contact the shipping carrier to confirm the delivery location and status.
If you are still unable to locate the package, please contact our customer service team at [email protected] within 3 days of the reported delivery date, and we will assist in filing a claim with the carrier. Neonated is not responsible for lost or stolen packages once the carrier has marked them as delivered.
8. Damaged or Defective Products
If you receive a damaged or defective neon sign, please contact us within 7 days of delivery with:
- Your order number
- Photos of the damage
- A description of the issue
We will work with you to resolve the issue by offering a replacement, repair, or refund, depending on the situation.
9. Changes to Shipping Address
If you need to change your shipping address after placing an order, please contact us immediately at [Email Address] or [Phone Number]. Address changes may not be possible once your order has been processed or shipped, so we recommend reviewing your shipping information carefully before completing your purchase.
10. Contact Us
If you have any questions or concerns about our shipping and delivery policies, please reach out to our customer service team at:
Neonated
[email protected]
8287338492
This Shipping and Delivery page covers all the necessary details your customers need to know about order processing, shipping options, and how to handle any potential issues with delivery.