Here’s a privacy policy tailored for Neonated, an e-commerce website selling custom neon signs:

Privacy Policy

Effective Date: 14-10-2024

Neonated (“we,” “us,” or “our”) is committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website www.neonated.com. By accessing or using the Site, you consent to the practices described in this policy.

1. Information We Collect

We collect two types of information: personal information you provide to us and non-personal information automatically collected when you use our Site.

a) Personal Information

We collect personal information when you voluntarily provide it during the following interactions:

  • Placing an order for custom neon signs
  • Creating an account on the Site
  • Signing up for newsletters or promotional offers
  • Contacting us via contact forms, email, or phone

The personal information collected may include:

  • Your full name
  • Email address
  • Shipping and billing addresses
  • Phone number
  • Payment information (e.g., credit card details, PayPal)
  • Custom design preferences or order details related to your neon sign

b) Non-Personal Information

When you visit our Site, we may automatically collect non-personal information such as:

  • Your IP address
  • Browser type and version
  • Device type (e.g., mobile or desktop)
  • Pages you visit on our Site
  • Date and time of your visit
  • Referring website or search terms

2. How We Use Your Information

We use the information collected for the following purposes:

  • Order Processing: To process and fulfill your orders, including sending order confirmations, shipping updates, and invoices.
  • Customer Support: To respond to your inquiries, provide customer support, and manage returns or exchanges.
  • Personalization: To customize your experience, including providing tailored product recommendations and offers.
  • Marketing and Promotions: To send you promotional emails, special offers, and updates if you’ve opted in to receive marketing communications.
  • Site Improvement: To analyze and improve the performance, functionality, and content of our website.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data with trusted third parties in the following circumstances:

  • Service Providers: We may share your information with third-party vendors who assist in order processing, payment processing, shipping, and marketing (e.g., payment gateways, courier services).
  • Legal Obligations: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.

4. Data Security

We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Payment information is encrypted and processed through secure payment gateways.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Your Choices

You have the right to:

  • Access, Correct, or Delete Your Information: You can access, update, or request deletion of your personal information by logging into your account or contacting us directly.
  • Opt-Out of Marketing Emails: If you no longer wish to receive promotional communications, you can unsubscribe by following the instructions in the email or contacting us.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our Site. Cookies are small data files stored on your device that help us improve our services and personalize your experience.

You can choose to accept or decline cookies. Most browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer.

7. Children’s Privacy

Our Site is not intended for use by children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected personal information from a child under 16, please contact us, and we will take steps to remove the information promptly.

8. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Neonated
[email protected]
8287338492

This privacy policy ensures transparency and compliance with data protection laws while establishing trust with your customers.