Here’s a detailed Terms & Conditions page for Neonated, your e-commerce website selling custom neon signs:


Terms & Conditions

Effective Date: 14-10-2024

Welcome to Neonated (“we,” “us,” or “our”). These Terms & Conditions (“Terms”) govern your use of our website www.neonated.com and the purchase of our custom neon signs and related products (“Products”). By accessing or using the Site, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use the Site or make any purchases.

1. Use of the Site

By accessing or using the Site, you warrant that:

  • You are at least 18 years old or have the legal authority to enter into these Terms on behalf of a minor.
  • You will use the Site for legitimate, personal, or business purposes only.
  • You will not use the Site for any unlawful or fraudulent activities.

We reserve the right to refuse service, terminate accounts, or cancel orders if we believe your use of the Site violates these Terms or is harmful to our business.

2. Orders and Payment

a) Order Acceptance

Once you place an order for a custom neon sign on the Site, you will receive an email confirmation summarizing your order details. Please review your order carefully. Your order is subject to acceptance by Neonated, and we reserve the right to cancel or refuse any order for any reason, including but not limited to:

  • Errors in product pricing or availability
  • Suspicion of fraudulent activity
  • Incorrect shipping information provided

b) Payment Terms

We accept major credit cards, PayPal, and other payment methods as specified on the Site. Payment must be made in full at the time of purchase. You agree to provide accurate and complete billing information. If your payment is declined or unsuccessful, your order will not be processed.

c) Pricing and Promotions

All prices displayed on the Site are in [Currency] and may be subject to taxes, duties, or shipping fees. We reserve the right to modify prices, apply discounts, or terminate promotions at any time without notice.

3. Custom Neon Signs

a) Customization Process

Our Products are custom-made based on the design preferences you provide during the ordering process. You are responsible for ensuring the accuracy of the custom details, including colors, fonts, and sizes. Once your order is confirmed, we will begin the production process, and changes to the design may not be possible.

b) Design Approval

For certain custom orders, we may provide you with a design proof for your approval before production begins. It is your responsibility to carefully review the proof and approve it. Once you approve the design, no further changes can be made, and Neonated is not liable for any errors in the final Product that result from the approved design.

4. Shipping and Delivery

a) Shipping Terms

We ship our custom neon signs both domestically and internationally. Estimated delivery times are provided during the checkout process, but actual delivery times may vary based on your location and external factors. We are not responsible for delays caused by shipping carriers, customs, or force majeure events.

b) Shipping Fees

Shipping fees are calculated based on your location, the size of your order, and the shipping method selected. Any applicable customs duties, taxes, or fees are your responsibility as the customer.

c) Risk of Loss

All products are made to order and shipped to the shipping address you provide. Once the order is handed over to the shipping carrier, the risk of loss or damage passes to you. We are not responsible for lost, stolen, or damaged packages.

5. Returns, Cancellations, and Refunds

a) Returns Policy

As our neon signs are custom-made to your specifications, we do not accept returns or exchanges unless the product is defective upon arrival. If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the damage, and we will work with you to resolve the issue.

b) Order Cancellations

Due to the custom nature of our products, cancellations can only be made within 24 hours of placing your order. After 24 hours, production will begin, and cancellations will no longer be accepted.

c) Refunds

Refunds are only provided for defective products or errors in the order caused by Neonated. Once approved, refunds will be processed back to the original payment method.

6. Intellectual Property

All content on the Site, including but not limited to text, images, designs, logos, and product descriptions, is the property of Neonated or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, or use any content from the Site without our express written permission.

7. Limitation of Liability

To the fullest extent permitted by law, Neonated shall not be liable for any indirect, incidental, punitive, or consequential damages arising from the use of the Site or the purchase of our Products. In no event will our liability exceed the amount you paid for the Products.

8. Warranties and Disclaimers

a) Product Warranties

Our neon signs are carefully crafted and made to high standards. However, we do not provide any express or implied warranties, including warranties of merchantability or fitness for a particular purpose.

b) Site Availability

We do not guarantee that the Site will always be available, error-free, or secure. We reserve the right to modify, suspend, or discontinue the Site at any time without notice.

9. Governing Law and Dispute Resolution

These Terms are governed by the laws of [Your Country/State], without regard to its conflict of law principles. Any disputes arising out of or related to these Terms or your use of the Site shall be resolved through binding arbitration or in the courts of [Your Country/State], as applicable.

10. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page with the updated effective date. Your continued use of the Site after such changes constitutes your acceptance of the revised Terms.

11. Contact Us

If you have any questions or concerns about these Terms & Conditions, please contact us at:

Neonated
[email protected]
8287338492


This Terms & Conditions page covers key aspects of your business and sets clear expectations for customers regarding the purchase process, shipping, and more.