Refund Policy for Neonated:
1. Refunds:
- At Neonated, we strive to provide our customers with high-quality neon signs and excellent customer service. If for any reason you are not completely satisfied with your purchase, we offer a refund within 7 days of receiving your order.
- To request a refund, please contact our customer support team at [[email protected]] or through our website's contact form, providing your order number and reason for the refund request.
- Refunds will be issued to the original payment method used for the purchase. Please allow 7-10 business days for the refund to be processed and reflected in your account.
2. Eligibility for Refunds:
- To be eligible for a refund, the item(s) must be returned in their original condition and packaging, with all accessories included.
- Custom-made or personalized neon signs may not be eligible for refunds unless they are defective or damaged upon arrival. In such cases, please contact our customer support team for assistance.
3. Return Shipping Costs:
- Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
- If the return is due to a mistake on our part, such as sending the wrong item or a defective product, we will provide a prepaid return shipping label.
4. Refunds for Damaged or Defective Items:
- If you receive a damaged, defective, or incorrect item, please contact our customer support team immediately upon receipt.
- Provide clear photos of the damaged or defective item(s) along with your order number. Our team will assess the issue and provide further instructions on how to proceed, which may include a replacement or refund at no extra cost to you.
5. Refunds for Cancelled Orders:
- If you cancel your order within 24 hours of purchase, a full refund will be issued.
- Orders canceled after 24 hours may be subject to a cancellation fee, as outlined in our Order Cancellation Policy.
6. Refunds for Refused or Undeliverable Shipments:
- If a shipment is refused by the customer or deemed undeliverable by the carrier due to an incorrect address provided by the customer, the customer will be responsible for the original shipping charges as well as any return shipping fees incurred by Neonated.
- Refunds for refused or undeliverable shipments will be processed minus the original shipping charges and any applicable return shipping fees.
By placing an order with Neonated, you acknowledge that you have read, understood, and agree to abide by our Refund Policy. If you have any questions or concerns regarding this policy, please don't hesitate to contact our customer support team for assistance.